Kilowatt Customer Reviews AC, Heating, Electrical
“Fair and affordable pricing. *****"
We are sure that we are not the first customers to send you a letter of commendation about your employee, Erik. He came to see us on Mon., May 20th and we have to tell you that you and your company are very fortunate indeed to have him working for you. He is the most personable, friendly and capable young man we have had come to our home to do repairs.
- Dr. & Mrs. Moss
Thank you so much for the incredible job your company did installing my new A/C and heating system.
Rick was WONDERFUL, so friendly and professional, and all his guys were top notch. Everyone worked with speed and efficiency, and took careful pains to protect my home during the process. I can't believe how clean they would leave the workstation, even when just leaving to go to lunch. I stayed home while the work was done (it forced me to do my taxes), and sometimes I even forgot there was a crew in the house. Everyone was so polite and respectful, I was amazed how un-disrupting it was.
I thank all involved for a stellar job. I look forward to using my new A/C as it gets hotter and hotter...
- Suzanne Narbonne
"Dean's guys came in, quickly and without complaint fixed everything to the inspector's happiness. Thank you for everything - we are toasty and warm this winter."
- R. Paisley, Los Angeles
* Installed Heating and AC unit in attic
* Very clean and laid down paper not to make a mess
* Went above and beyond with the city to get permits to put our condenser where we wanted it
* Worked quickly and were very polite
* Felt safe leaving the house under their care
* Consulted me with every vent where I wanted it placed - very detail oriented
Alice N - Reseda, CA
Kilowatt removed my old HVAC unit and installed an American Standard HVAC unit.
They went way above and beyond the call. I can't say enough nice things about them. They were on time, did what they needed to do, were very efficient and left my place like it hadn't even been touched. I highly recommend them.
Linda R - Burbank, CA
Nathaniel Blume says:
Dear Dean and Ellie:
Thanks so much for your excellent, prompt, efficient service. I have great trust in your fine company, and I really appreciate your quick response time today before my house heated up.
Thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks, thanks,
Noisy furnace motor cleaned, housing brackets tightened and noise reduced and all but eliminated-- but of even greater value was the recommendation AGAINST replacing the motor at this time (too costly for the likely benefit). The honesty alone was worth the modest service fee.
Prompt service, expert repair, clean and neat.
Stu S - Sherman Oaks, CA
"Dean, the owner of the company and Rick came over to give me an inspection of my house. I needed refurbishing of the electrical system. They spent a lot of time not only looking for what was needed but explained to me what was going on and why it needed to be done, giving me several options on how I could do it. They fixed some electrical problems I had, right on the spot! Dean really knows what he is doing. He has been doing this for a long time and his expertise and knowledge base really shows. Not only does he know his trade but he cares about doing it the right way. It's his life more than a job. I would highly recommend him." - Kyle O. San Fernando Electrical Customer - Angies List
We hired Kilowatt to install a new A/C unit, receptacles, vents, and a split system. They were really friendly and professional. They worked with me on the price. They were prompt and always responsive. R. Stein North Hollywood Air Conditioning Customer - Angies List
"I just wanted to let you know how much I love my new hvac unit. It is so nice and warm in my house and the unit is quiet as a mouse. I have to stand directly under the vent to hear that it is running. And Louis and Armando and Alfonso were just great. So nice and careful with everything and right on time. I wish everything I ever had done in my house had gone as smoothly as this did." - Kate G. Northridge HVAC Customer
"Thank you very much for 1. Dealing with all of the b/s you had to for my building 2. Dealing with me so far away and 3. Being so thorough and professional. 4. Everything else!!!! I truly appreciate it. " - Lisa, West Hollywood Heating customer
"Our old air conditioner broke down during a heat-wave this summer. We urgently needed a replacement and are happy we chose Kilowatt! Dean (owner) is a super nice individual and it's pretty obvious that he knows his business. He came up with a great recommendation (not only replacing the existing but installing something much better and more efficient). His whole team just confirmed the good impression we had dealing with Dean. Very clean, fast and accurate! I can strongly recommend Dean and his team to anybody who is looking for an honest estimate and an on-time delivery!" - Dominik D. Valley Glen Air Conditioning Customer
“The serviceman was super knowledgeable. He had the necessary part on his truck and got my AC working before my guests arrived. Thank you Kilowatt!” - Marci Fine, Tarzana
“Kilowatt did a flawless job on the rewire and finish work when I remodeled my kitchen.” – Betsy B. Burbank Electrical customer
Hi dean; we just have to say THANK YOU SO MUCH!! we really appreciated your help with our heating and air conditioning this week. you came to the rescue and really fast! The heating is working so well right now, better than it's ever worked since we've been in our house for the past 9 years. there is more of a consistent warmth all over the house. feel free to use this as a referral to potential customers. and luis and the guys were just great; very conscientious, very respectful of our home, left everything immaculate. and the job they did was truly top quality. we are extremely happy!! wishing you all the best. - marcy n lance
“When the inspector came out he took a picture of the ducting with his phone. He said he’d never seen such perfect work.” - Dave Schneider, Woodland Hills Air Conditioning customer
"After buying our first house it seemed that every big thing that could fall apart...did. When we needed to have our air/heating system fixed Kilowatt was just one of the many companies that we had come through to give us a quote. We chose to go with Kilowatt based on their knowledge and affordability, it was by far the best decision we've ever made.
We had just had a tankless water heater installed, and while on the roof the Kilowatt guys noticed something not quite right...thanks to them we got a potential insurance issue fixed (the company that installed water heater did not follow code on electrical work) that we never would have known about without them.
We were so impressed and satisfied with their service, quality, and attitude that we even moved forward and had them install our Solar Panels, which look great and produce more energy than we can use!! Needless to say, we highly reccomend Kilowatt for all of your Electrical/Heating/Air (and I wish they did plumbing) needs! They're an all around honest and hard working group and we can't wait to use them for all our future home rennovations involving electrical work." --- Lesa M. Studio City Heating & Air conditioning Customer
“It’s not easy to earn a good grade from me and I give Kilowatt an A+” - Mrs. Swartz, Los Angeles
"Dean and his guys replaced our old central air conditioning and heating with a new energy efficient system. He replaced ducting and connected it to an air filter that seems to have cured my daughters asthma! He upgraded the electrical panel too. This made the job quick and easy. (other bids we got specified outside electricians doing that work.) Dean got us special grills that kept my home looking original. He put in ducting with dampers to regulate the airflow. I wouldn't have thought of it, but there were places in the house that were getting way too hot and way too cold." -Hank Peskowski
“I like that they are a local company. They had some god reviews. I give them all A’s for their service. I would use them again in the future. Words of advice I would give other members considering this contractor? Use them!” – Angies List Member, Sherman Oaks
Hi Dean, yes I am happy with the new system and in particular with the very pleasant way we have worked together on this purchase and its installation. Guillermo is a most charming person and his knowledge and assistance have been invaluable. Hector and he worked steadily and made sure that they kept me abreast of the progress. When it came time to make a decision about the studio duct replacement , he explained clearly what was involved. As a result I could prepare the site and reach a decision fast. I had absolutely no sleepless nights about this. On the contrary, the entire process was transparent and amicable. I do appreciate your efforts to "work with me," on obtaining rebates and credits (extra work for you; Rick had to haul the old system to Sun Valley). It resulted in a more energy efficient system that was simultaneously affordable. What supports this evaluation is the inspector's ready signing off on the work and his comment that It is was good work and that my outside condenser was of high quality. Of course, I like that re-assurance. I would recommend your company enthusiastically, without any hesitation. By the way, Ellie was on the case both before and after I signed the contract. She has a great telephone presence. Be well. Dr. Toke Hoppenbrouwers
We had water damage and mold in our crawl space and had the heating ducts down there removed and new ones installed after the mold was removed. Dean came over right away and gave us an estimate. He was able to get the work started the next day which was terrific since we could not use our system until the work was done. While they were here, they discovered no return had been installed when the job was done in 2005 and had to come back a second day to do that.
The technician was terrific and Dean, the owner, was honest and knowledgeable. I highly recommend the company!
Joanne P - Los Angeles, CA
"Kilowatt installed both the air conditioning and heating system for us. They were excellent. They were 100% honest, quick and clean. They did exactly what they said they were going to do. I would recommend them to others.” – Angies List Member, Lake Balboa
"I can run my AC and I'm still generating more energy then we use! Amazing!!" - Steve Morrow, Los Angeles Solar customer
Kilowatt installed central air and heat in our house. They have done maintenance on it since then. They showed up on time and gave us an estimate in a timely manner. They were very professional and worked quickly and efficiently. They have been very quick to respond with any problems and we would give them our highest recommendation.” – Angies List Member, Sherman Oaks
"I was having trouble cooling my big family room so I called Dean Gilford to come by and see if he had some suggestions. He showed up exactly on time. He checked out the situation with his equipment and went through the attic completely. He said that my main problem was that the registers in the family were not the proper ones. There was no charge for all of his trouble shooting and he said that I could buy the proper register vents from him at a nominal cost. This was one of the best experiences I have had with a company and I was so impressed with his honesty. He could have tried to sell me some high priced replacement system, but he did not." - Angies List Member, Sherman Oaks Air Conditioning customer
"I just purchased a mid-century modern house. It has been riddled with problems: electrical, insulation, sprinklers, old, peeling paint. You name it. I've had at least a dozen or so workers here to "fix" the house's problems and only the Kilowatt group got it right the first time. I mean this: these guys have integrity and know-how. A very rare combo I've come to discover when it comes to home repair. I absolutely recommend them. I got more than my money's worth" - Nancy P. Studio city Electrical customer
"I received two new air conditioning and heating units for my home. It was a big job because I have a flat roof -- meaning there's no attic in which to put ducts. The Kilowatt fellows shimmied in the cramped crawl space under my house and put in a dozen or so new ducts. The work was completed on time and the workers were punctual, neat and friendly. It's been over 90 degrees outside my house every day for the past two or three weeks, but inside, it's been a comfy 72." - John Beck, Van Nuys Heating and Cooling customer
"We recently remodeled our kitchen. We had Kilowatt install a new sub panel for the kitchen and completely rewire the kitchen, installing additional outlets and plugs. We also had them bring in 200 amp service to our home. There employees were very tidy and courteous. They also made suggestions that would make our electrical service to the kitchen more efficient, and they were correct, it is great. We will be replacing our air conditioning system very soon and WILL be calling Kilowatt. I recommend Kilowatt to everyone that is in need of heating, air conditioning or electric service. There were no surprise costs, everything was up front and in writing. " - Kevin C. Los Angeles Electrical customer
This is one of the most friendly and professional businesses it has been my pleasure to use. I highly recommend them, fully five stars, excellent. What a great group of people!
We had quotes from $9,700 to $14,500 for a central HVAC & ducting. Kilowatt was the best price and most professional. They did an excellent job. Fast, professional, fair priced, efficient and painless. Would recommend highly.
"Installed a new 5 ton air conditioning condenser and coil, along with secondary drainage pans. My crawl space was very narrow under the house and these guys had to work in cramped conditions and high summer temperatures. They were amazing." - Shirley, West Hollywood Air Conditioning customer
"Don't hesitate to use him. He is great." - B. Bratton
"Very sensible discussion about the situation. Price seemed fair. Pride in his company. Keep up the great work." - D. Nix, West LA Electrical Customer
"I'm discerning when it comes to quality and know my way around a house. Killowatt did well by me and I would certainly recommend them." - Angies List Member, Valley Village
"Stay with your integrity and high quality. It will serve you well always." - Angies List Member, Studio City Solar Customer
"I had noticed a year ago that sometimes the fan on the air conditioning condenser outside the house would stay on long after the blower inside the house had turned off. Then recently, the fan wouldn't turn off at all, so I had to turn off the circuit breakers. Finally, I couldn't turn the unit back on and it was HOT out!. I called the receptionist at Kilowat who took my contact info and I had a return call within 15 minutes from the owner who came over the same day and diagnosed a bad compressor (the unit was 16 years old). He also noticed that the original installation had not included a secondary drain pan (also true for a second unit I have on the other side of the house). He was very helpful in describing the possible ways to address the problem. Ultimately, I went with his suggestion to replace our old Rheem condenser with a new one (5 Ton) that uses the environmentally friendly refrigerant (R-410) and 14 SEER (a little more expensive, but good for the environment and better for the electric bill). He had to replace the coil connected to the existing furnace to adapt the new condenser. He also did the secondary drain pans for both my units. All this took only a day. The workers were friendly, clean, neat and left the place spotless. The workmanship to my eye looks terrific. Everything was explained to me clearly. The price includes a 6 month maintenance call and a 1 year warranty on the installation (in addition to the manufacturers warranty)." - Angies List Member, Los Angeles
"Dean showed up on time. Checked out everything and gave me the recommendation that saved me tons of money." - Kelly H. Valley Village
"I got more than my money's worth." - B. Balonick, Encino Electrical Customer
Dean, I just wanted to let you and your team know that we are very satisfied with how well our A/C is now working, and I am particularly impressed with the workmanship and professionalism of Oscar and his team. If you need a reference, particularly in this area, we would be happy to provide one, and of course should anyone ask us for a recommendation, we will certainly refer them to your company. Best regards, Maude and Bob H. - Burbank HVAC customer
Dean, Thanks for sending Luis out to my house.He definitely is a nice guy who knows his stuff! Thanks again, Ken J.
After multiple expensive bids to replace a broken compressor I was lucky enough to happen upon Kilowatt.
Not only was Kilowatt the lowest bid, but Dean was by far the most up front and honest bidder for the job. Instead of expensive repairs, he suggested far cheaper fixes for my A/C issues.
Not only did they fix all my A/C problems, they saved me thousands in the process. And they continued to come by for service calls, completely free of charge, just to make sure everything was working properly.
I highly recommend Kilowatt, as they have been nothing but completely professional and courteous every time I have dealt with them. ---David H. Sherman Oaks Air Conditioning Customer
It turns out that the man who came on the service call actually owns the company! Very friendly man. He saw that my previous A/C company had made some mistakes when they installed my unit originally. It had never worked 100%. I liked that he did not bad mouth my old company (even though I would never use them again!) He repaired the problem and then he started walking around looking at my air conditioning registers. He made quite a few adjustments so that my system would work at its maximum efficiency. I like that he looked at my system as a whole, not just the problem for which I had called. I would definitely use Kilowatt again! ---J. Harris, Woodland Hills Air Conditioning Customer
My air did not work in my guest house on Sunday when my mom was staying here. I called Kilowatt which gave me Dean's cell # I called him and he stopped by around 2pm and found the thermostat was not working properly. He went to his office, got a new thermostat and installed it on the spot. -- Angies List Member, Encino Air Conditioning Customer
Dean was great he came out with Rick and checked out my air conditioning system which was working on and off and wrote up an estimate to repair or replace with some options. I got other prices 2 were less and 1 was more but i really liked the way Dean spelled out what he was doing. I decided to replace my entire system. He got the city permits which no other company even talked about. He also got me a rebate. I went out of town for 4 days and came home to a clean house and a working Air conditioner. Thanks to the Kilowatt Crew. -- Dave, West Hills, Yelp 6/29/2011
Dean was great he came out with Rick and checked out my air conditioning system which was working on and off and wrote up an estimate to repair or replace with some options.
I got other prices 2 were less and 1 was more but I really liked the way Dean spelled out what he was doing. I decided to replace my entire system. He got the city permits which no other company even talked about. He also got me a rebate. I went out of town for 4 days and came home to a clean house and a working Air conditioner. Thanks to the Kilowatt Crew. -- Glenn U. Sherman Oaks
Kilowatt rewired my home. I called because my lights were flickering ominously and just as I suspected the wire was old cloth wrapped wiring that needed to be replaced. My brother happens to be an electrician but not around these parts. He guided me through the interview and estimate process. Kilowatt was the best company I interviewed and they did a great job. Coincidentally my brother came out recently and was so impressed with the work I was moved to write this review (a bit belated but never the less grateful for the quality work and good experience). Thanks to Dean and the guys. Excellent AC work as well. Two thumbs up. June 28, 2011
Excellent company. A+
They gave me a bid that spelled out exactly what they were going to do and then they did it. The guys that came to my home were super respectful and hard-working and I dealt with the owner of the company, which I like. April 21, 2011
I was involved with Kilowatt as an advisor/consultant for my 98 year-old mother whose heater-air conditioner was repeatedly failing to operate. Owner Dean Gilford spoke with me on the phone regarding the wisdom of replacing the unit. His explanation was thorough, patient and genuinely friendly. His crew took the time to perform a couple extra services to insure that the installation of the new equipment was ideal. The combination of courtesy and competence prompts me to take the time to recommend Kilowatt.
Dr. Bill, Burbank August 8, 2010